Company overview

SeaChange EMEA part of the global SeaChange group, is an innovative software development company and solution provider based in Eindhoven, the Netherlands.

We create business-to-business software for operators (cable/satellite/terrestrial), telecom operators and internet service providers to enable them to be successful with advanced TV/video related service offerings.

Since 2001 we have created an excellent worldwide customer portfolio with the delivery of our Linear Broadcast (LB), Video On Demand (VOD) and hybrid systems. We help our clients with our products to:

• Offer multiscreen video on demand and broadcast
• Create and manage schedules (EPG)
• Organize video & video metadata (Mpeg and DVB tables)
• Offer various ways to monetize video content
• Manage content encryption / scrambling
• Monitor and guard vital video delivery processes

To continue our success-story of the last years and related to the further professionalization of our team, we are looking for a Customer Support Engineer to join the SeaChange EMEA team in Eindhoven, The Netherlands.

Job description

SeaChange is looking for an experienced person to fill a role in its Customer Support Engineering team. This group is tasked with ensuring a faster and better communication channel for SeaChange customers who require in-depth analysis of complex post-deployment issues. In this process, the group is also supplementing product knowledge and extending the monitoring/diagnostic tools for the SeaChange Services team, with the ultimate goal of better serving its loyal customer base.

This key role requires a professional who will in essence build the bridge between Technical support, customers and the engineering group for in-depth analysis of complex support issues and relaying to engineering for bug-fixing. Furthermore participate in and manage the release cycle of patches/updates to software and train the Technical Support Colleagues. Candidate will be constantly challenged with increasing their knowledge of more and more SeaChange products.

Extensive communication with internal SeaChange Development and SQA organizations and Technical Support will be required to keep all organizations informed and knowledgeable of status on all issues. Will work with other members of the engineering department to identify and implement needed product corrections. This individual will find great reward participating in and delivering solutions that will influence many SeaChange organizations and customers.

Knowledge, skills and abilities

The ideal candidate will have the following qualifications:

• A bachelor or master degree in preferably Computer Science or an equivalent combination of education and experience.
• Experience as Sustaining, Support, Customer Engineer or Professional Services Engineer for complex systems.
• At least 5 years of relevant work experience.
• Experience at troubleshooting complex systems that involve applications, network communications, hardware, and complex databases configurations.
• Analyzing and reporting significant bugs and logical problem solving skills.
• Experience in a complex product life cycle software development organization(s).
• Experience with software development. Ideally experience in hands on software development in C# or C++.
• Experience with Windows Server 2003/2008 and SQL server 2005/2008 (MCSE a plus)
• Experience with data networking and components.
• Strong self-initiatives and quick study/fast learner who is self directed, committed, motivated, and detail oriented.
• Fluency in Dutch and English (written and verbal excellence)
• Self-motivated team player who will build bridges inter- and intra-departmentally.
• Proven track record of effective written and verbal communication skills with customers, partners, and internal team members.
• Requires willingness to travel and on-call availability.

SeaChange offers

• A challenging job with clear own responsibilities within an innovative organization.
• Highly skilled colleagues to work with and learn from.
• An excellent salary package.
• A good pension scheme.
• Training and coaching possibilities to improve yourself.
• Telephone and laptop
• An open and collegial work atmosphere where you will be valued/appreciated for your skills and knowledge.

Contact

In case of any questions and/or remarks, related to this challenging SeaChange-EMEA job, please contact Mr. Marcel Simons, VP sales and general management, tel. +31 40 248 8176.

To apply for this position, please send your motivation with an extended English CV jobs@emea.schange.com for attention of Mr. Niels Burger, HR manager.

We are looking forward to your reply!