The following courses are available at U.S customer locations or at SeaChange headquarters in Acton, Massachusetts:
Available online via WebEx only:
Axiom Operations
The Axiom Operations course is designed to give students the knowledge to operate their SeaChange Axiom system, run a system check on its key components, and respond to identified problems. See course syllabus for further details. The training format is a combination of lecture and instructor guided demonstrations.
Topics
- System Overview
- Command Center Overview
- MediaCluster Overview
- Asset Management Overview
- Databases & Services
- Database Backups
- Monitoring the System
- Subscriber Utility
- Introduction to DNPs
- Replacing MediaCluster Hardware
- Alarm System
- Reporting
Prerequisites
Experience using Windows-based software applications.
Target Audience
Technical and non-technical personnel who wish to learn about the features and functions of the Axiom on Demand system.
Duration
3.5 days
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Axiom Troubleshooting
The Axiom Troubleshooting course is designed to provide an in-depth look into the video stream creation process, problem isolation, and diagnosis. The class does not provide design, installation, or SeaChange Tech Supported issues. See course syllabus for further details. The training format is a combination of lecture and instructor guided demonstrations using the customer’s system.
Topics
- VOD System Operation & Flow
- System Review
- Databases & Services
- Maintenance & Troubleshooting
- Maintaining DNPs
- Stream Creation
- Troubleshooting Errors
- Service Logs
- Proactive Maintenance
Prerequisites
Completion of Axiom Operations training.
Target Audience
Experienced VOD Customers, Headend Technicians, Field Technicians
Duration
3.5 days
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Ad Insertion
The Ad Insertion course provides the student with an introduction to the components and functions of the Ad Insertion System. The student will also learn how to configure and maintain the system. See course syllabus for further details. The training format is a combination of lecture and instructor guided demonstrations.
Topics
- Ad Insertion (SPOT) System Overview
- SeaChange Components
- System Functionality
- Services
- System Operations
- Troubleshooting
- Configurations
- Hardware
- Additional Components
- Spot + / High Availability
- Automated Archive
- Disconnected Sites
- Interconnects
Prerequisites
N/A
Target Audience
New Ad Insertion Customers, Headend Technicians, Field Technicians, Managers, Sales and Marketing personnel (for the overview)
Duration
3.5 days
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AssetFlow
Introduces the student to the steps required to administer (operate) and maintain the AssetFlow product. See course syllabus for further details. The training format is a combination of lecture and instructor guided demonstrations.
Topics
- AssetFlow features, functions and components
- AssetFlow and the VOD solutions framework
- Rules and rule groups
- Workflow creation
- Maintain available workflows
- Workflow monitoring
- View assets
- Manually create assets
- System status interface
- Global parameters
- System architecture
- Health checks
- Preventive maintenance
Prerequisites
N/A
Target Audience
New AssetFlow customers, Headend Technicians, Field Technicians
Duration
3.5 days
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AdPulse System
The AdPulse System course is designed to provide an overview of the SeaChange hardware and software. The course covers the dynamic ad placement configuration and process flow. This also includes axiom program requirements for content targeted for dynamic ad insertion. Monitoring and system troubleshooting are also discussed. The training format is a combination of lecture and instructor guided demonstrations.
Topics
- AdPulse Overview & Components
- AdPulse Workflows
- Ad Acquisition Process
- Ad Metadata
- Transcoder
- Program Asset Requirements
- Playlist Generation
- Reporting Overview
- AdPulse Standard Reports
- Running Reports
- Data Warehouse Configuration for AdPulse
- Scaling
- Post Installation Tasks
- How to create 3rd Party Fulfillment Orders
- System monitoring
- Alarms
- Smooth Splicing
- Troubleshooting Scenarios
Prerequisites
N/A
Target Audience
System administrators, cable television operators, and Ad Sales or Traffic personnel responsible for placing ads, maintaining and troubleshooting the AdPulse system
Duration
2 days
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Recording System
This course is designed to provide the system administrator and cable television operator with an introduction to the SeaChange Recording System and instruct the student how to set up schedules, record programming, and maintain the system. See course syllabus for further details. The training format is a combination of lecture and instructor guided demonstrations.
Topics
- Record System Overview
- VOD Integration
- Load and Manage Schedules
- Program Data Files
- Record Programs
- Recurring Events
- Monitor Status and Resolve Conflicts
- Encoder Status
- Maintenance
- Check your configurations
- How programs become Assets
- Recording System Flow
Prerequisites
N/A
Target Audience
New VOD Customers, Headend Technicians, Field Technicians
Duration
2 days
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Spot+ Operations
The Spot+ Operations course combines the following courses together to make a complete suite of Spot+ courses in one. The Spot+ Operations course includes the following: Spot+ Web Administration, Spot+ and Inserter Configuration, Spot+ and Master Video Library Configuration, Spot+ and Master DB Configuration, Spot+ and Slave DB Configuration, Spot+ Services Overview and Spot+ Overview. See course syllabus for further details.
Topics
- What is Spot+
- Spot+ Components defined
- Spot+ terminology
- Spot+ service functions
- Spot+ Slave DB Configuration
- Spot+ MVL Configuration
- Spot+ Administration interface
Prerequisites
N/A
Target Audience
Ad Insertion Customers with Spot+, Headend Technicians, Field Technicians, Managers
Duration
2 days
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Axiom Content Management
The Axiom Content Management course is designed to give students the ability to use the SeaChange Asset Manager Application (AMApp) to perform basic VOD content ingest and management operations in an Axiom system. See course syllabus for further details.
Topics
- SeaChange Axiom Systems
- Axiom site overview
- The SeaChange VOD cirle
- The content (asset) management function
- Content manager tasks
- Asset element life cycle
- Asset Manager Application (AMApp) Overview
Prerequisites
N/A.
Target Audience
Content Managers who wish to learn more about how to ingest and manage VOD assets in an Axiom system.
Duration
4 hours – Online
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Video Server Comparisons
This web-based seminar provides a comparison that highlights the major differences between SeaChange legacy and newer VOD Video Servers, covering these technologies: chassis, storage system, edge card, service system disk, InfiniBand network, local area network (LAN), power supply-cooling system, system monitoring tools. See course syllabus for further details.
Topics
- FMS Product Specifications
- Propagation
- Playout
- Usage Patterns
- Streaming Library
- System Specifications
- FMS Media Cluster
- Implementations
- Raid Technology
Prerequisites
N/A.
Target Audience
Experienced Headend Technicians, Field Technicians
Duration
4 hours – Online
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ETF Workstation
This course is designed to provide ETF administrators or operators with guidance on how to monitor the ETF services and troubleshoot problems that can occur while ingesting assets into the Axiom system.
Topics
- ETF Overview
- ETF Architecture
- ETF Services Group
- Trick Files
- Encryption
- Monitoring ETF
- Troubleshooting
Prerequisites
N/A.
Target Audience
ETF Administrators or Operators
Duration
4 hours - Online
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Input Workstation
This course is designed to provide Input Workstation administrators and operators with guidance on how to configure, use, and maintain the SeaChange Input Workstation.
Topics
- Input Workstation Overview
- Configuring the Input Workstation
- Managing Target Sites
- Recording a video
- Generating VOD Metadata
- Uploading a video
- Using the Service Management Utility
- Troubleshooting
Prerequisites
N/A
Target Audience
Support personnel who are familiar with video on demand installations using the Scientific Atlanta delivery network.
Duration
4 hours - Online
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VODlink
This course is designed to provide administrators and operators with guidance on how to configure, use, and maintain the SeaChange VODlink application running in a Scientific Atlanta environment.
Topics
- VODlink Technical Overview
- VODlink Protocols & Communication
- DNCS Installation Overview
- SeaDAC & Mod-lite Configuration
- Troubleshooting
Prerequisites
N/A
Target Audience
New VOD Customers, Headend Technicians, Field Technicians
Duration
4 hours - Online
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